Prioritising Material Issues

Stakeholder Engagement

We engage with a diverse range of stakeholder groups who may be influenced and impacted by our activities and initiatives and whose decisions and actions can affect the Group. We regularly engage with our stakeholders through both formal and informal avenues to build trust and foster enduring, positive relationships.

Stakeholder Engagement - SR2025

Board of Directors

Employee engagement training and programmes

Learning and development

Senior Management

Employee engagement training and programmes

Learning and development

Town halls by Senior Management

Employees

Employee engagement training and programmes

Learning and development

Town halls by Senior Management

Customers, Clients, Unit Holders and General Public

Customer satisfaction surveys

Events and activities

Loyalty programmes

Suppliers

Feedback forms

Meetings

Support engagements

Tenders and bidding

Analysts and Financiers

Annual general meeting

Meetings

Support engagements

Regulators and Local Authorities

Meetings

Report submissions

Site inspections and/or audits

Site visits

Media and Non-Governmental Organisations (NGOs)

Community engagement

Corporate advertisements

Board of Directors

Employee engagement training and programmes
Learning and development

Senior Management

Employee engagement training and programmes
Learning and development
Town halls by Senior Management

Employees

Employee engagement training and programmes
Learning and development
Town halls by Senior Management

Customers, Clients, Unit Holders and General Public

Customer satisfaction surveys
Events and activities
Loyalty programmes

Suppliers

Feedback forms
Meetings
Support engagements
Tenders and bidding

Analysts and Financiers

Annual general meeting
Meetings
Support engagements

Regulators and Local Authorities

Meetings
Report submissions
Site inspections and/or audits
Site visits

Media and Non-Governmental Organisations (NGOs)

Community engagement
Corporate advertisements

Legend

  • Annually
  • Throughout the year
  • Annually
  • Throughout the year

Materiality Analysis

Materiality assessments enable us to determine the sustainability issues that are most relevant to us and our stakeholders, allowing us to identify risks and capitalise on opportunities.
We continue to adopt a double materiality approach, assessing both the financial impacts of sustainability issues on our business and our broader impacts on the environment and society. This approach aligns with the International Financial Reporting Standards (IFRS) and S&P Global ESG Index. We have identified 17 material issues across the environmental, social and governance pillars.
SR2025 - material analysis

G1

Ethical Business Conduct

G2

Risk Management & Regulatory Compliance

G3

Data Privacy & Cybersecurity

S1

Occupational Safety & Health

S2

Labour Practices & Standards

EC1

Business Performance

E2

Energy Management

G4

Brand Awareness & Reputation

S3

Diversity, Equity & Inclusivity

E1

Waste & Pollution Management

EC2

Economic Performance

S4

Community Engagement & Social Impacts

EC3

Supply/Value Chain Management

E3

Emissions Management

E4

Materials Management

E5

Protection of Biodiversity & Ecology

E6

Physical Impacts of Climate Change

  • Alignment of material issues along the diagonal signifies the degree of shared priorities between internal and external stakeholders.
  • Shade gradations of a circular radius indicate the level of importance of a material issue. The darker the shade, the more important the issue.
  • Governance (G)
  • Environment (E)
  • Social (S)
  • Economic (EC)