Goal 2
Advocating A Responsible Value Chain
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SUSTAINABLE PROCUREMENT POLICY
Sets out clear guidelines on Sunway’s expectations of suppliers’ environmental and social impacts.
SUPPLIER CODE OF CONDUCT
Outlines Sunway’s expectations and requirements for suppliers to uphold the Group’s ethical standards and conduct business in a legally and socially responsible manner. Suppliers must adhere to the following:
- Compliance with Laws, Regulations and Published Standards
- Ethical Business Practices
- Supplier solicitation protocols
- Monitoring and compliance systems
0
%
of new suppliers completed the
Supplier Risk Assessment
Supplier Risk Assessment
0
%
of new suppliers were not found to have any negative environmental and social impacts
0
%
of new suppliers, to our knowledge, were identified as not having committed any non-compliance in the areas assessed
Embedding Sustainability In Our Supply Chain
Advocating a Sustainable Supply Chain Towards Decarbonisation
Purchase of Eco-label Products
- Sunway Malls source paper products from FSC-certified mills and FSC managed forests only
Over 196 million sheets of paper purchased in 2024 were FSC-certified
Embodied Carbon Emissions
- Guided by Sunway’s embodied carbon emissions roadmap, we have taken steps to prepare for EU’s Carbon Border Adjustment Mechanism (CBAM), which is implemented gradually from 2023 to 2025, with mandatory CBAM certificate procurement for embedded emissions beginning in 2026. The roadmap will guide us in the declaration of the Product Carbon Footprint (PCF), a key element of CBAM, for our Building Materials and Quarry products. We will subsequently disclose our Environmental Product Declaration (EPD) to ensure minimal negative environmental impacts of our products.
Sustainable Construction Materials
- Our sustainable construction strategy integrates sustainable construction materials, enabling us to minimise our environmental impact and lower operational costs.
0
%
of projects use green and/or recycled materials in ongoing developments
Sustainable Products
- Our Building Materials division upholds strict environmental certifications through SIRIM ECO 023:2016 and SIRIM ECO 033:2019 eco-labels. Our product quality assurance complies with MS1380, MS1314 and MS106601 specifications, supported by ISO 9001 and ISO 14001 certifications across operational sites.
- Our eco-friendly products include Environmental Pavers, which is certified with MyHIJAU and Green Label, and water-permeable paving solution NeuPave.
Green Lease Partnership Programme
- The Retail, Hospitality and Office divisions actively participate in the programme to promote international best practices, encourage behavioural change and support Malaysia’s 2050 net-zero emissions commitment.
In 2024, the programme saw the participation of:
0
%
hotel master lessees
0
%
retail tenants
0
%
office tenants
Note: Percentage of participation from Sunway REIT properties only
- This programme enables the Office and Retail divisions to develop tenant design and fit-out guidelines, guiding tenants to adopt essential green building code requirements including energy efficiency and water conservation measures.
Sustainability Collaboration Alliance Network (SCAN)
- Established by Sunway Malls in 2023, SCAN is a structured three-tier learning framework that seeks to raise the standard of sustainability practices across the retail sector. SCAN encourages retailers and retail centres to make sustainability a focal point of their business strategies.
Purchase of Eco-label Products
- Sunway Malls source paper products from FSC-certified mills and FSC managed forests only
Over 196 million sheets of paper purchased in 2024 were FSC-certified
Embodied Carbon Emissions
- Guided by Sunway’s embodied carbon emissions roadmap, we have taken steps to prepare for EU’s Carbon Border Adjustment Mechanism (CBAM), which is implemented gradually from 2023 to 2025, with mandatory CBAM certificate procurement for embedded emissions beginning in 2026. The roadmap will guide us in the declaration of the Product Carbon Footprint (PCF), a key element of CBAM, for our Building Materials and Quarry products. We will subsequently disclose our Environmental Product Declaration (EPD) to ensure minimal negative environmental impacts of our products.
Sustainable Construction Materials
- Our sustainable construction strategy integrates sustainable construction materials, enabling us to minimise our environmental impact and lower operational costs.
0
%
of projects use green and/or recycled materials in ongoing developments
Sustainable Products
- Our Building Materials division upholds strict environmental certifications through SIRIM ECO 023:2016 and SIRIM ECO 033:2019 eco-labels. Our product quality assurance complies with MS1380, MS1314 and MS106601 specifications, supported by ISO 9001 and ISO 14001 certifications across operational sites.
- Our eco-friendly products include Environmental Pavers, which is certified with MyHIJAU and Green Label, and water-permeable paving solution NeuPave.
Green Lease Partnership Programme
- The Retail, Hospitality and Office divisions actively participate in the programme to promote international best practices, encourage behavioural change and support Malaysia’s 2050 net-zero emissions commitment.
In 2024, the programme saw the participation of:
0
%
hotel master lessees
0
%
retail tenants
0
%
retail and office tenants
Note: Percentage of participation from Sunway REIT properties only
- This programme enables the Office and Retail divisions to develop tenant design and fit-out guidelines, guiding tenants to adopt essential green building code requirements including energy efficiency and water conservation measures.
Sustainability Collaboration Alliance Network (SCAN)
- Established by Sunway Malls in 2023, SCAN is a structured three-tier learning framework that seeks to raise the standard of sustainability practices across the retail sector. SCAN encourages retailers and retail centres to make sustainability a focal point of their business strategies.
Digitalising Our Value Chain
e-Procurement
- Sunway's advanced e-procurement platform transforms procurement workflows through streamlined electronic processing of purchase requisitions (PR), purchase orders (PO) and goods received documentation
e-Invoicing
- Sunway's digital transformation journey commenced in 2015, converting manual supplier invoicing into an automated, paperless accounts payable (AP) solution.
e-Applications
- Sunway has digitalised traditional filing operations through integrated eApplications platforms. This has allowed us to enhance operational productivity through efficient document retrieval systems, reducing paper consumption and physical storage requirements.
Smart Parking System
- Introduced in 2019, our Sunway Smart Parking System has revolutionised parking management across Sunway City Kuala Lumpur through cashless and ticketless operations.
Sunway XFarms: Smart Urban Farming
- XFarms advances sustainable urban agriculture through innovative soil-less farming systems, producing pesticide-free fresh produce with minimal environmental impact.
In 2024,
Education
apprentices trained
0
people educated through workshops
0
Yield and Production
vegetables grown without pesticides
125555
kg
varieties planted
0
kg
Environmental Impact
food miles saved
>
0
million
of plastics prevented
>
49000
units
Community Engagement
families nourished
>
1900
of healthy food donated to urban poor
>
0
kg
Hotels’ Digital Transformation
- Sunway Resort Hotel elevates guest experience through digital transformation, implementing streamlined check-in and check-out processes via a dedicated mobile application.
Enhanced Data Management
-
Ultimate Framework
Sunway Property’s integrated platform consolidates real-time project development costs and revenue tracking across operational stages. -
Autodesk Construction Cloud
Since 2022, Sunway Property has leveraged the Autodesk Construction Cloud (ACC) platform as our centralised project management solution, integrating file management, drawing controls, work inspections and site documentation.
Sunway Flora:
Cloud Advocate of the Year by Autodesk — Country Winner
-
Elevating Real Estate with Artificial Intelligence
Sunway Property integrated artificial intelligence (AI) and machine learning capabilities to analyse data patterns, generating valuable insights into customer preference and market dynamics. -
eHousing Development Account (eHDA)
Sunway Belfield’s strategic partnership with HSBC Bank streamlines the standard HAD processes through digital document submission via HSBCnet, replacing traditional manual withdrawal protocols and enhancing operational efficiency in our operation.
Sunway Super App
- Sunway Super App advances digital loyalty engagement through an integrated rewards ecosystem spanning our business portfolio.
e-Commerce Platform for Hospitals
- Sunway Medical Centre Velocity enhances healthcare accessibility through an integrated e-commerce platform for health screening packages.
Digitalised Customer Experience
-
Sunway Booking System
In 2023, Sunway Property launched a digital property booking platform to modernise project launches and enhance market accessibility.
Automating Customer Billing and Payment
- Sunway Property implemented automated billing and payment systems into the following services:
- e-Progress Billing
- e-Official Receipt (OR)
- e-Payment Reminder
- e-Statement of Account
e-Procurement
- Sunway's advanced e-procurement platform transforms procurement workflows through streamlined electronic processing of purchase requisitions (PR), purchase orders (PO) and goods received documentation
e-Invoicing
- Sunway's digital transformation journey commenced in 2015, converting manual supplier invoicing into an automated, paperless accounts payable (AP) solution.
e-Applications
- Sunway has digitalised traditional filing operations through integrated eApplications platforms. This has allowed us to enhance operational productivity through efficient document retrieval systems, reducing paper consumption and physical storage requirements.
Smart Parking System
- Introduced in 2019, our Sunway Smart Parking System has revolutionised parking management across Sunway City Kuala Lumpur through cashless and ticketless operations.
Sunway XFarms: Smart Urban Farming
- XFarms advances sustainable urban agriculture through innovative soil-less farming systems, producing pesticide-free fresh produce with minimal environmental impact.
In 2024,
Education
apprentices trained
0
people educated through workshops
0
Yield and Production
vegetables grown without pesticides
125555
kg
varieties planted
0
kg
Environmental Impact
food miles saved
>
0
million
of plastics prevented
>
49000
units
Community Engagement
families nourished
>
1900
of healthy food donated to urban poor
>
0
kg
Hotels’ Digital Transformation
- Sunway Resort Hotel elevates guest experience through digital transformation, implementing streamlined check-in and check-out processes via a dedicated mobile application.
Enhanced Data Management
-
Ultimate Framework
Sunway Property’s integrated platform consolidates real-time project development costs and revenue tracking across operational stages. -
Autodesk Construction Cloud
Since 2022, Sunway Property has leveraged the Autodesk Construction Cloud (ACC) platform as our centralised project management solution, integrating file management, drawing controls, work inspections and site documentation.
Sunway Flora:
Cloud Advocate of the Year by Autodesk — Country Winner
-
Elevating Real Estate with Artificial Intelligence
Sunway Property integrated artificial intelligence (AI) and machine learning capabilities to analyse data patterns, generating valuable insights into customer preference and market dynamics. -
eHousing Development Account (eHDA)
Sunway Belfield’s strategic partnership with HSBC Bank streamlines the standard HAD processes through digital document submission via HSBCnet, replacing traditional manual withdrawal protocols and enhancing operational efficiency in our operation.
Sunway Super App
- Sunway Super App advances digital loyalty engagement through an integrated rewards ecosystem spanning our business portfolio.
e-Commerce Platform for Hospitals
- Sunway Medical Centre Velocity enhances healthcare accessibility through an integrated e-commerce platform for health screening packages.
Digitalised Customer Experience
-
Sunway Booking System
In 2023, Sunway Property launched a digital property booking platform to modernise project launches and enhance market accessibility.
Automating Customer Billing and Payment
- Sunway Property implemented automated billing and payment systems into the following services:
- e-Progress Billing
- e-Official Receipt (OR)
- e-Payment Reminder
- e-Statement of Account
Establishing Customer Satisfaction
Customer satisfaction is a vital tool for us to enhance our products and services. We measure customer satisfaction by gathering feedback through several channels of engagement across our business divisions.
Property Development
0
%
Net Promoter Score
Retail
0
%
Customer Satisfaction
Hospitality
0
%
Customer Satisfaction
Office
0
%
Tenant Satisfaction
Healthcare
0
%
Patient Satisfaction Index